1 angpao Privacy Policy – Your Personal Data Protection

1. Introduction – 1 Angpao's Privacy Commitment

At 1 angpao, we understand that your trust is our most valuable asset. As Malaysia's leading online betting platform operating since 2016, we have served over 500,000 active members — and throughout that time, protecting our members' personal data has remained a core priority in every business decision we make.

This Privacy Policy clearly and transparently explains how 1 angpao collects, processes, stores, uses, and protects your personal data when you use our platform — whether via our website or mobile app. This Policy also outlines the rights you hold over your personal data and how you may exercise them.

Privacy Policy 1 angpao is governed and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By registering and using the 1 angpao, you agree to the data collection and processing practices described in this Privacy Policy. If you do not agree, please discontinue use of our services and contact us to request deletion of your data.

We want to make it clear from the outset that 1 angpao has never and will never sell your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we only use it for the specific, lawful purposes stated in this Privacy Policy.

2. Personal Data We Collect

1 angpao collects various types of personal data from our members. This data is gathered through the registration process, platform usage, financial transactions, and interactions with our customer support team. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for legitimate purposes. 1 angpao does not collect sensitive data such as health information, political views, or religious beliefs, except where required by law.

3. How We Use Your Data

1 angpao uses your personal data solely for legitimate and necessary purposes in order to deliver a high-quality service to you. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your account 1 angpao including processing your secure login and verifying your identity.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as manage your winnings withdrawals.
• KYC & Legal Compliance: To fulfil Know Your Customer (KYC) requirements, prevent money laundering, and comply with all applicable laws and regulations in Malaysia.
• Platform Security: To detect and prevent fraud, unauthorized access, duplicate accounts, and any suspicious activity on the platform 1 angpao.
• Customer Support: To provide you with effective assistance whenever you reach out to our support team 1 angpao platform via LiveChat or WhatsApp.
• Responsible Gaming: To monitor your betting patterns and identify early signs of problem gambling, enabling us to offer appropriate support.
• Service Improvement: To analyse aggregated usage patterns in order to improve the platform's functionality, usability, and overall experience 1 angpao.
• Communications: To send you important notifications relating to your account, security, promotions, and relevant service updates.

All data processing by 1 angpao has a valid legal basis — whether founded on your consent, contractual necessity, legal obligation, or our legitimate interests as a service provider.

4. Data Sharing & Disclosure

1 angpao does not sell, rent, or trade your personal data to any third party. However, in certain limited and lawful circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Parties such as payment processors FPX, Touch 'n Go, GrabPay, and other financial institutions required to securely process your financial transactions.
• Technology Providers: Technology companies that provide platform infrastructure, cloud hosting, and analytics tools — all bound by strict data confidentiality agreements.
• Legal Authorities: Where required by Malaysian law, court order, or directive from a relevant authority such as Bank Negara Malaysia or a law enforcement agency.
• Anti-Fraud Body: Agencies and industry bodies involved in preventing fraud, money laundering, and illegal activity within the online betting industry.
• Business Partners: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity – however, the same or a stricter Privacy Policy will continue to apply.

In all cases of data sharing, 1 angpao ensures that all third parties receiving your data are bound by strict data protection agreements and may only use your data for agreed purposes. We do not permit third parties to use your data for their own marketing without your explicit consent.

5. Data Security & Protection

The security of your personal data is a responsibility we take very seriously at 1 angpao. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, use, or disclosure.

The key security measures we have in place at 1 angpao:

• 256-bit SSL Encryption: All data transmitted between your device and 1 angpao is encrypted using industry-standard 256-bit SSL technology – the same standard used by Malaysia's leading banks.
• Data-at-Rest Encryption: All personal data stored in our databases is encrypted using strong encryption algorithms, including passwords which are never stored in plain text.
• Two-Factor Authentication (2FA): Member 1 angpao are encouraged to enable two-factor authentication for an additional layer of protection on their account.
• 24/7 Security Monitoring: Our cybersecurity team monitors the platform 1 angpao at all times to detect and respond to any security threats promptly.
• Strict Access Controls: Access to members' personal data is granted only to staff 1 angpao who require such access for legitimate work purposes, and all access is logged and audited on a regular basis.
• Regular Security Testing: Platform 1 angpao undergoes regular penetration testing and security audits conducted by independent security experts.

While we take every reasonable precaution, no security system can be guaranteed to be 100% secure. In the event of a data breach affecting your personal information, 1 angpao will notify you and the relevant authorities within the timeframe stipulated under Malaysian law.

6. Cookies, Tracking & Related Technologies

Platform 1 angpao uses cookies and similar tracking technologies to enhance your experience, ensure the platform functions smoothly, and help us understand how users interact with our services.

Types of cookies used by 1 Angpao:

• Essential Cookies: These cookies are required for the platform 1 angpao functions properly — including maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance Cookies: These cookies collect information about how you use the 1 angpao — such as the pages you visit most frequently and page load times — to help us improve platform performance.
• Functional Cookies: This cookie enables the platform 1 angpao remembers your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: We use analytics tools to understand usage patterns on an aggregated, anonymised basis. This information helps us make data-driven decisions to improve the platform. 1 angpao.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the platform. 1 angpao.

7. Your Personal Data Rights

As a member 1 angpao and under the provisions of Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our Data Protection Officer 1 angpao via email at privacy@1angpao.click. We will process your request within 21 working days as required under PDPA 2010.

8. Data Retention Period

1 angpao only retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under Malaysian law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure for legal compliance and financial audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial reporting and anti-money laundering.
• Support Communication Logs: Customer support conversation records are retained for 2 years after the last interaction.
• Cookie Data: Session cookies are deleted when you close your web browser. Persistent cookies have a set expiry period, typically between 30 days and 1 year.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications from 1 angpao.

When your personal data is no longer required, 1 angpao will delete or destroy it securely to ensure it cannot be recovered or accessed by any party.

9. Changes to This Privacy Policy

1 angpao reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new features we introduce. Each version will display the date it was last updated at the top of this page.

For significant changes, 1 angpao will notify you via in-platform notifications or your registered email address at least 14 days before the changes take effect. Your continued use of the 1 angpao after the effective date of such changes will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 1 angpao protecting your personal information.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 1 angpao handles your personal data, please contact our Data Protection Officer through the following channels:

• Privacy Email: privacy@1angpao.click – for privacy-specific enquiries and data rights requests
• General Support Email: support@1angpao.click
• LiveChat: Available 24/7 on the 1 angpao for immediate assistance

We are committed to responding to all privacy enquiries within 3 business days and processing data rights requests within 21 business days as required under Malaysia's PDPA 2010. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.